FAQs
Good questions, straight answers.
Can’t find what you’re looking for? Text us at (801) 210-0155 and a real person will help.
Ordering
I’m not a church. Can I place an order?
While we specialize in supporting churches and have years of experience in that space, we welcome everyone looking for high-quality products at a reasonable price. Church or not, we’d love to help you. Please note that we reserve the right to refuse service to anyone.
Placing an order is confusing. Can you help?
Absolutely! We would love to walk you through it. Text us at (801) 210-0155 or email order@ridgelineprinting.com, and we’ll work with you to make sure your order is exactly right.
I don’t see the product I’m looking for.
Ridgeline Printing has access to thousands of products, and we’re continually adding new items to our website. If there’s something specific you’d like us to quote, send an email to order@ridgelineprinting.com or use our quote form and we’ll happily help you find exactly what you need.
Do I have to get a quote first?
No, it’s your choice. If you’d like to see the price first, request a quote and we’ll send pricing for your approval before any work begins. If you’d rather just get going, place your order and we’ll review your files and get it into production. Quotes are always free, with no obligation.
Do I need an account to order?
No password required. When you want to look back at past orders or check where a current one stands, sign in with a magic link, we email you a secure link and you’re in.
Pricing
Why don’t you list prices?
Because every order is different. Prices shift with quantity, size, materials, garment brand and style, print method, finishing, turnaround time, and a dozen other details. Suppliers’ costs change too. Quoting each order lets us give you the most current price for exactly what you need.
If we posted flat prices, we’d have to pad them to cover the unknowns, or they’d be out of date by the time you read them. You’re not paying for our uncertainty. You’re paying for your order. Read more about how pricing works.
What happens after I place an order or request a quote?
Either way, we review everything and keep you posted. With a quote, production turnaround begins once you approve it. With a direct order, we get it into production right away. Text us any time at (801) 210-0155.
Do you ever post prices?
On occasion, yes. We sometimes post pricing for a limited time on a special item. Those are clearly labeled with an end date. Everything else is priced fresh for each order so the number is always current.
How do I get a quote?
Open any order form and choose Request a quote first. We’ll review everything and send pricing for your approval before any work begins. Or use our quote form, or text us at (801) 210-0155. Quotes are free and never obligate you.
Files & design
What does “print-ready” mean, and does it affect my price?
Yes, it can. When your file is truly print-ready, we can send it straight to production. If we have to prepare, fix, or rebuild artwork, it can add cost and production time.
Print-ready means a flattened, print-quality PDF with outlined fonts, CMYK color, high-resolution images at final size, and 1/8” bleed. Apparel artwork can be vector, or a transparent PNG at final size. Our print-ready files page has the full checklist. Not sure about your file? Send it anyway and we’ll tell you exactly what’s needed.
Do you have design templates?
Yes. Each ordering form links to the right template for your product and size, or you can browse the full template library and download before you start designing. Many signage and print items need a specific template, so if you’re unsure, ask us before you design.
Can I design in Canva?
Yes. Canva works for most products, and our order forms let you share a Canva file link. Just export a proper print file with bleed and check the page size, because a Canva design that isn’t exported for print isn’t print-ready yet. If anything looks off, we’ll tell you before it prints.
Timing
How long does an order take?
Standard production is 10 business days, plus shipping transit time. The clock starts once we have everything we need: final artwork, complete order details, print sizes and placement, garment selections and quantities, and your approvals.
Need it sooner? Rush production may be available, see turnaround time and rush fees, or text us your deadline.
About us
What happened to myXP?
myXP continues to serve churches nationwide. Ridgeline Printing is our newer venture, ready to support both churches and anyone who discovers our services.
No matches. Text us at (801) 210-0155 and we’ll answer it.